MY DOG SAID NO
FAQs
PRODUCTS
Q:- What products do you sell
We sell custom designed t-shirts, hoodies, jackets and accessories designed to help and support dog owners
Q:- Sizing
Please see sizing chart for each item on the description
Q:- How are your products made?
All items are made to order using a print-on-demand service. This means your item is printed specifically for you after you place your order.
DELIVERY
Q:- Where do you ship to?
We currently only ship within the United Kingdom.
Q:- How long does delivery take?
Orders are typically printed within 2–5 working days. Delivery usually takes an additional 1–5 working days after dispatch depending which delivery option you choose..
Q:- How much does delivery cost?
Delivery costs will be calculated on checkout based on the weight of the product – you can choose the delivery method ie royal mail/tracked/courier which will affect the final delivery cost
Q:- Will I receive tracking information?
Yes, if you choose a tracked service or courier
RETURNS/REFUNDS
Q:- Can I return my order?
Because our products are made to order, we only accept returns for items that are faulty, damaged, or incorrect.
Q:- What should I do if my item arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with photos, and we will arrange a replacement or refund.
Q:- What should I do if my item arrives damaged or incorrect?
Yes, all payments are processed securely through a trusted third-party provider (Stripe). We do not store your full payment details.
Q:- Will the print fade?
Our printing process is designed for durability, but proper care following the instructions and washing at low temperatures with the item inside-out will help maintain the quality over time.
CONTACT US
Q:- How can I contact you?
You can reach us via email at: mydogsaidno@fairydogmother.co.uk
Urgent enquiries please WhatsApp 07723 538005
Q:- How quickly will I get a response?
We aim to respond to all enquiries within 48 hours (Monday to Friday).

Delivery
You choose how fast you want your item delivered to you at checkout.
There are lots of options starting at standard 2-5 day Royal Mail, tracked Royal Mail up to to 1 day Courier delivery.

Returns
Because our products are made to order, we only accept returns for items that are faulty, damaged, or incorrect.
See full returns policy here:
Returns policy