MY DOG SAID NO

Privacy Policy

My Dog Said No Privacy Policy

Privacy & Cookie Policy

Last updated: 1 April 2026

This Privacy & Cookie Policy explains how www.mydogsaidno.co.uk (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit our website or make a purchase. This policy is written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are (Data Controller)

MyDogSaidNo is the data controller responsible for your personal data.

Contact details:

Email: mydogsaidno@fairydogmother.co.uk

2. Information We Collect

2.1 Information You Provide

Name
Billing address
Shipping address
Email address
Phone number (if provided)
Order details

2.2 Payment Information

Payments are processed securely by third-party providers (Stripe). We do not store full payment card details.

2.3 Automatically Collected Data

IP address
Browser type and version
Device type
Pages visited and usage data

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website. See Section 9 for full details.

3. How We Use Your Personal Data

We use your data to:

Process and fulfil orders
Arrange printing and delivery of products
Communicate with you about your order
Provide customer support
Improve website performance and user experience
Prevent fraud and ensure security
Send marketing communications (only with your consent)

4. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases:

Contract – to process and deliver your order
Legitimate Interests – to improve our services and prevent fraud
Consent – for marketing emails and non-essential cookies
Legal Obligation – for accounting and tax compliance

5. Sharing Your Personal Data

We only share your data where necessary. This includes:

5.1 Print-on-Demand Fulfilment

We share relevant order details (such as your name, address, and order contents) with our fulfilment partner:

Go custom clothing (production and fulfilment)

This is necessary to manufacture and deliver your order.

5.2 Payment Providers

Stripe

5.3 Delivery Providers

Royal Mail and/or DPD courier services

5.4 Service Providers

Website hosting providers
Analytics providers (e.g. Google Analytics, if used)
Email marketing providers (if applicable)

All third parties are required to respect the security of your data and process it lawfully.

6. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).

7. Data Retention

We retain personal data only as long as necessary:

Order data: typically 6 years (for HMRC compliance)
Marketing data: until you withdraw consent
Technical data: as required for analytics and security

8. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

9. Cookies Policy (PECR Compliance)

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

9.2 Types of Cookies We Use

Strictly Necessary Cookies (no consent required)

Enable checkout and account functionality
Security and fraud prevention

Analytics Cookies (consent required)

Help us understand how visitors use our website
Example: Google Analytics

Marketing Cookies (consent required)

Used to deliver relevant advertising
May include platforms such as Meta (Facebook) or Google Ads

9.3 Managing Cookies

When you first visit our site, you will be asked to accept or reject non-essential cookies.

You can also manage cookies via your browser settings:

Chrome, Safari, Edge, etc.

Disabling cookies may affect website functionality.

10. Marketing Communications

We will only send marketing emails if you:

Opt in via our website, or
Have purchased from us and have not opted out (soft opt-in, where applicable)

You can unsubscribe at any time via the link in emails.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Secure payment processing
SSL encryption
Restricted access to personal data

However, no online system is completely secure.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

14. Contact Us

If you have questions about this policy or your personal data:

Email: mydogsaidno@fairydogmother.co.uk

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